20 Nov What Principles Does Total Quality Management Work Upon?
Total Quality Management (TQM) is a management approach that works towards improving quality and performance of an organization in all aspects like the functions involved, departments, and other functions across the company. TQM involves the participation of every employee within the organization, right from the top level executives down to the lower level staff. All employees are trained professionally to take decisions to improve the overall quality of all the processes within the organization, thus attaining higher standards. When all employees work together to achieve this improvement, it results in outcomes of incredible teamwork, reduced costs, boosted ROI, and high levels of customer satisfaction. In this way, one can gain greater customer loyalty, wider recognition, and better access to global markets too. All of this has been proven by various professional quality speakers at ISQ’s TQM Event in India multiple times.
So, what is it that leads TQM to bring such amazing results? The success of any approach highly depends upon the principles it works upon; and same is the case with TQM. There are various ideologies that TQM strictly follows, some of the most important ones stated below.
As mentioned above, TQM involves the participation of every employee within the organization. It is only with total employee involvement that business goals and objectives can be achieved. With active involvement of every employee, teamwork can be fostered, which will lead to better decision making and addressing quality related problems.
Organizations have different departments, and different employees working under those departments. Every department has a different purpose, function, and working. Only when these functionalities are interconnected can excellence be achieved. Everyone working within an organization, no matter what the department, must have a complete understanding of the quality policies and standards, and the processes that can promote a quality work culture.
Just as much as employee involvement and team work is important, so is communication. In fact, without proper communication, no teamwork can be a success. With effective communication, employee morale can be boosted, which brings about positive attitude within them to carry out the day to day operations. This ultimately creates an environment of success and unity, thus making it easier to drive the results required.
Continuous strategic improvement
A strategic approach towards quality improvement is essential to achieve goals and objectives. Additionally, the strategy should focus on not one-time improvement, but continual improvement too. When efforts are put continuously towards improvement, higher quality processes can be brought about; thus producing better production and better quality products/services.
Customer centric approach
Customers are what decide upon the success or failure of a business. If you are able to satisfy your customers, you can say that your business is a success. This is why TQM runs around a customer centric approach. It believes that no matter how many skilled employees and upgraded machines you have, it is only the customers who can judge whether your products/services are of superior quality or not. This is why you must remember to implement TQM keeping your customers in mind.
Any kind of decision making within an organization should be based upon data and statistics so that the decisions taken are accurate. Companies must collect and analyze data to improve decision making processes, which in turn help to improve quality in all aspects.
Remember that it takes immense amount of time, efforts, and patience to successfully implement TQM. But, the time and patience definitely pays off with improved quality, higher customer retention, and higher profits. So, put in your best efforts and bring success to your company by implementing TQM; and you could be the next speaker at ISQ’s TQM Conference in India, setting an example for others as a quality expert.