05 Dec What Principles Should Your Quality Management System Incorporate?
A Quality Management System (QMS) is important for any organization to foster quality in their processes, products, and services. And such quality organizations have the opportunity to speak and assert about their qualities and success stories at ISQ’s Quality Centred Management Event in India.
However, the QMS must be such that it meets the specific needs of the organization it is being implemented in. But, there are certain things that every QMS must consist of, to ensure success in terms of providing maximum value and best return on investment.
QMS must include all the information
QMS must be the place where all the information about the organization and processes must be available, updated with the latest and most accurate information for everyone to see.
QMS must include a visual representation
Imagine how you would feel when you see only chunks of text on a page. No matter how informative and strong the data may be, it will still be boring to you. Any information when available in only text format is hardly ever completely read by anyone. Instead, when the same information is given in visual format as images or infographics, it is easier to take in and understand. This is why it is advisable to set out what is done in your organization in a visual format like process maps, instructional videos, etc.
QMS must exhibit responsibilities
The QMS must clearly identify and display the responsibility of each of the members of the organization, and also show who is accountable for which particular actions. The complete Responsibility–Accountability–Consulted–Informed cycle can be helpful to develop a successful quality strategy.
QMS must be easily accessible
What’s the point if you have all the information put up and no one can access it? You need to make it as easy as possible for everyone in your organization to access the information that you have put up. This is why you must put it in a central place like the intranet, where everyone can access the information that they need with only a click of their mouse. Also, ensure that your QMS must also be accessible to those working from home or from remote sites; meaning that you must make it accessible on different mobile devices too. And, along with easy access, there must be easy navigation too. Your QMS must have an excellent search facility with an intuitive and easy-to-follow information flow. All the processes must visually be linked together and must be easy to navigate.
QMS must be certified
You must ensure that your QMS is ISO certified and also complies with other standards relevant to your industry. Achieving regulatory compliance is very necessary. Compliance audits, if straightforward and uncomplicated, can reduce both the time taken and cost.
ISQ is holding its 14th annual Quality Centred Management Conference in India on 8th and 9th of December 2017 where speakers from across the nation will come together to speak and share their views about how QMS, when implemented with the above mentioned principles, has brought success to their organization.