14 Nov How To Make Your Total Quality Management Model A Success?
Total Quality Management is a process for quality improvement within an organization that requires participation of all members within the team – including the top level management executives as well as all the other employees down the line. Effective strategies and policies are formulated to help deliver high quality products that not only meet, but also exceed customer satisfaction levels. With Total Quality Management, an organization focuses on quality rather than quantity; thus delivering a seamless customer experience. However, any kinds of positive or negative feedbacks from customers should be welcome, which should then be worked upon to formulate an even better strategy to deliver superior products and yield higher revenues and profits. Remember that in case of any negative comments, you need to take it up seriously and optimistically, and find out the root cause of the problem so that you can improvise on it and rectify the problem to create high quality products.
Total Quality Management was invented in the early 1920s by Walter A. Shewhart. It was then W. Edwards Deming who, in the early 1950s, arbitrated the methodology and began its implementation within Japanese industries, which slowly and steadily spread to the U.S. and other countries in the 1970s and 1980s, and today has become the father of quality control processes. All this way, the credit for the process of Total Quality Management being implemented and improvised goes to multiple names like Deming, Juran, Drucker, Crosby, Ishikawa, and Feigenbaum. With the contribution of all these valued professionals, today there are various models of Total Quality Management, which you can choose from to implement into your organization for the best possible results. To have all your employees and team members recognize the value of Total Quality Management, you can have them attend Quality Event in India held by ISQ at both national and international levels, wherein various workshops and seminars are conducted on various quality management principles and theories.
The various models of Total Quality Management used today include Deming Application Prize, Malcolm Baldrige Criteria for Performance Excellence, European Foundation for Quality Management, and ISO quality management standards. Whichever model you choose, remember that customers and their feedbacks are the foundation of every model. Therefore, you must begin by understanding your customers, their requirements, and their expectations. After understanding all of this, infallible processes and systems are designed to collect customer data and information for further analysis, so that relevant actions can then be taken. All of this will help you predict customer behaviour, and know whether your products/services can fulfill customer needs and demands.
Any Total Quality Management model you choose will require meticulous planning and research. Also, the strategies that you formulate must be evaluated and reviewed from time to time; it is not a one time job. Customers are satisfied only when the products/services meet their expectations and fulfill their needs. And, these expectations and needs vary from time to time. So, constant evaluation and updating is important. Only with constant fulfillment can you have customers returning to you again. Therefore, continuous improvements and modifications in your processes is very important to yield higher profits. With the same processes being carried out, benefits will come to a standstill.
Another very important aspect of a successful Total quality Management implementation is the participation of every member of the organization. Without complete participation, a Total Quality Management model could turn out to be a complete failure. Only if there is complete participation can any and every member be capable enough to speak at Quality Conference in India to share his or her knowledge and experiences regarding Quality Management principles and technologies.