29 Nov How To Make Total Quality Management Implementation Successful?
Total Quality Management (TQM) isn’t a standard to comply with, or a specific technique that you can adopt; neither is it a tool, process, or system. It is in fact something that describes the philosophy and strategy of managing all the processes within an organization to reduce the number of defects in one’s products/services and maximize customer satisfaction. Invented by Walter A. Shewhart, developed by Joseph Joran, and promoted by W. Edwards Deming, and many other great quality Gurus later, TQM is comprised of eight key elements that need to be addressed to make it a success in any organization. And all of these when implemented, bring about immense success within organizations, who then participate in ISQ’s well-known global Quality Management Event in India.
Key elements of TQM
- The entire organization where TQM is to be applied must have a clear understanding of the TQM theory and agreement to the long-term commitment to continuous improvement that TQM demands.
- The processes and systems within an organization should be established, documented, and used consistently across the business, which makes way towards continuous improvement.
- An integrated systematic approach should be developed, wherein sufficient time, effort, resources, and attention can be put into implementing and managing TQM.
- The process of the organization should be focused on teamwork that involves cooperation and effective communication between all the team members, in order to break down barriers between departments.
- Management must lead TQM, and must put customers in the forefront of everything that they do.
- Achieving zero defects is difficult, but not important; and TQM focuses on the philosophy of zero defects and first-time-right, which is why this philosophy must be promoted.
- The entire team must be informed and trained to put the customers first and focus on the zero defects principle.
- Performance in all the areas of the organizational processes and departments should be measured so that appropriate improvements can be made, and an open and constructive environment to make people comfortable with continuous change.
As mentioned above in this blog, TQM is not a process or technique, meaning that there is no single method for implementing TQM. Every organization has a different way to design a TQM approach. It could be any of the following – Kaizen, Quality Function Deployment, Statistical Process Control, Failure Mode and Effects Analysis, Cost of Quality Analysis, and many more. Every working culture involving methods and processes is subject to change, and you must adopt the change if you want your business to sustain. Having TQM in place makes this easier and less stressful. After all, continuous improvement is essential.
However, TQM isn’t easy. It takes lots of practice, efforts, time, and patience to be implemented for successful outcomes. Use any of the above mentioned practices to secure your business improvement, but make sure to incorporate the eight important elements. Also, ensure that TQM is incorporated properly within your organization. So, launch the finest quality management principles within your organization and see the difference; and you could be the next speaker at ISQ’s Quality Conference in India.