Which Are The Main Elements Of Total Quality Management?


Which Are The Main Elements Of Total Quality Management?

Quality in products and services is very important today in this age of immense competition in every field and market; and this is what is taught at any professional Quality Event in India. And, for bringing up quality in products and services, it is essential to instill quality in processes and management. This makes Total Quality Management one of the most unavoidable tactics today, for organizations to outshine their competitors and survive the competition. You can learn more about Total Quality Management, its principles, its processes, its applications, and its benefits at ISQ’s Quality Conference in India, where speakers from across the nation come to speak about their business success stories. However, in this blog today, we will understand the eight main elements that help Total Quality Management to function successfully. These include ethics, integrity, trust, training, leadership, teamwork, communication, and recognition. From these, ethics, integrity, and trust form the foundation of the entire process.


Ethics is the understanding of good and bad, which is defined differently by different individuals. It helps individuals to follow a code of conduct, and adhere to the rules and regulations of the organization. After all, rules and regulations when followed properly can lead to effective success.


Integrity involves the values instilled within every individual, and his sincerity towards his work at the workplace. When there are high values amongst the people working together, the working environment becomes positive and constructive.


As we know, trust is very important in every relationship. This involves relationships in the workplace too. Employees need to trust one another to ensure better relationships and in turn better decision making, which proves beneficial for the organization as a whole.


Once the workers have the right ethics and values to work, they must be trained to perform better. Leaders and managers who lead the team should make their team members aware of the benefits and procedures of Total Quality Management. Until the employees don’t realize how this procedure is going to make a difference in their quality and profits, they may not value utilizing it. Additionally, the team must also be trained on interpersonal skills, technical skills, problem solving skills, decision making skills, and the like.


With the right leaders providing a direction to the employees to work towards Total Quality Management, it can prove to be a strong source of inspiration for the team members to tread the path. Without a properly defined direction, individuals may take their own individual paths, which may lead everything to go haywire.


Teamwork is one of the most crucial and unavoidable elements of Total Quality Management. When united, employees can combine various ideas to come up with a great brainstorming procedure that can lead to amazing improvisations and results. After all, the organization doesn’t run because of only one or few; it runs because of all.


It is obvious that no team can be a success without effective communication. It is communications that binds employees together and bring out the best from them. If information is not passed on throughout the organization effectively, it could lead to misunderstandings, and in turn problems. To avoid this, employees must be communicated with appropriately, and must be taught to do the same with others.


Last but not the least, it is recognition that drives employees to work hard and deliver their best. Who doesn’t want to be recognized? Everyone wants appreciation, for which they will work hard and bring up creative ideas. If they know that their performance will be appreciated in front of all, they will definitely try to perform exceptionally well.