KEY SESSIONS : Mr Yukihiro Ando : Daily Management and Policy Management – vehicles for Quality-centred Management for Tomorrow, Mr Janak Mehta : History of Quality Renaissance in India and the bright future ahead
Quality-centred Management for Tomorrow: Insights into an evolving world
‘TQM is a thought revolution; not just a nice thing to have’ – Ishikawa;
TQM is a business management technology – it is the alternative MBA;
TQM means everyone together satisfies customers and efficiently;
TQM must enable humanity to thrive, in a healthy planet.